You've got questions? We've got answers. If you're still wondering about anything after you peruse these Qs, then contact us for some As.
How quickly will my order ship?
Once your order is placed, our team of passionate packers will have it fulfilled within 2-3 business days. All orders are shipped via Fedex. A shipping confirmation will be sent to the email addresses associated with your order when it's headed to its lucky recipient.
Can I ship my gift internationally?
In addition to all 50 states, you can ship your order to most countries, and even military bases and APOs abroad. Please note: Additional fees may apply when shipping outside of the continental US. If your desired country or destination doesn’t show up at checkout, please contact us.
How will my gift be packaged?
All of our Curated Gift Sets come packaged in a kraft gift box, gift wrapped with seasonal raffia ribbon and hand-stamped or stickered with our Batch logo. Inside the box, you'll find tissue, crinkle, premium gift note (of your selection), and of course, the small business products you love. If you select one of our Curated Gift Sets AND additional items, we'll assume it's all going in the same gift box. Feel free to make each Batch your own!
Orders of individual items are packaged safely in our branded Batch shipping carton--or you can upgrade to Premium Gift Packaging for $10.00, which includes free standard shipping, interior gift box, tissue, gift ribbon in seasonal colors, choice of premium gift card, and protective Batch shipping carton.
What if I want to send gifts to multiple addresses?
No problem. Go ahead and add all of your gifts (with corresponding gift messages) to your shopping cart and proceed to checkout. You’ll see a blue link that will allow you to enter multiple addresses, and match each gift with its correct destination.
Why hasn’t my gift arrived yet?
Once we pack it, we hand it off to FedEx, our shipping partner. When your order ships, we send the shipping confirmation with tracking information to the email provided at checkout. It may take a day for the FedEx tracking information to be updated. If you have any questions, please contact us and we will be happy to help.
What if my gift gets returned to you?
If your order should be returned for any reason, we will contact you via the email address entered at checkout, let you know why (usually an incorrect or incomplete address) and get it back on its way ($14.99). In the rare event that your order becomes damaged in transit, we will reship at no cost to you. If you know of a damaged product before we do, please contact us.
Do you do corporate and event gifts?
Business gifts are our bread and butter! We offer fully customizable corporate, event, and bulk gifts and can include (almost) anything your heart desires in custom boxed gift sets. These corporate gifts have the option to include a custom stamped or stickered box and personalized insert card. But why stop there?! Want your company’s logo on our “Thanks Y’all” Towel? Want your own custom Yeti mug? We can do it! Contact us and let’s chat about creating your own customized corporate gift sets!
My order contains chocolate. How are you keeping it safe during warm weather?
All chocolate products are frozen before packing, and in cases where the ship time is 2 days or more, will come with an ice pack inside the Batch gift box to attempt to keep the contents intact. Orders containing chocolate will only be shipped Monday through Thursday. This prevents chocolate gifts from sitting in a hot shipping facility over the weekend. When ordering chocolate, please be mindful that while we may be masters of the perfect gift, we are not masters of the weather.
I’m at the Nashville Farmers Market right now. Where are you?
Due to the effects of COVID-19, our Nashville Farmers Market location has closed. We store, pack, and ship everything from our warehouse in Nashville. You can always shop your locally-made favorites online, 24/7, and we’ll ship them straight to your door, or if you're in the neighborhood, you can schedule a curbside pickup at checkout.
I thought Batch was only "Nashville" products - so why does my gift have a chocolate bar from Brooklyn?
Our mission is to save small business--and we have the ability and the privilege to help small businesses all across the country. Our gift sets are curated and sourced from talented makers in your backyard, whether you're in Nashville, San Francisco, or Springfield. If you need help curating your own locally sourced gifts, we can help (minimum quantities apply). Or, by searching "Nashville", you can find a list of all of your favorite local Nashville products.
Can you help me curate my own gift set?
For custom orders over 12 boxes, please fill out our Custom Gift form and someone from our team will be in touch! We'd love to have a conversation about creating a gift set that will fit your occasion.
What is your return policy?
While all sales are final, we are in the business of delivering joy. Whether it's reship or refund, if your gift arrived less than perfect, please contact us and we'll make it right!
What forms of payment do you accept?
Batch accepts all major credit/debit cards, as well as:
Our full response to the current COVID-19 pandemic is here, especially the precautions we're taking to keep our team and customers safe.