October 30, 2020 • Caroline Espy

Meet the Batch Team: Chap Cuthbert, Director of Operations

Each member of the Batch team has to hustle and help out and this week's highlighted team member practices and preaches it. Allow us to introduce Chap Cuthbert, Director of Operations in this edition of Meet the Batch Team, Chap embodies the "hustle and help out" mentality, always going the extra mile to help the team succeed. When asked for help, his reply is always a kind and enthusiastic, "We can do that!" Read on to learn more about Chap, our very own packer of joy!

Chap, tell us a little about your position at Batch.

I am the captain of the warehouse team!

Where are you originally from, and how long have you been in Nashville?

Originally from Sioux City, Iowa, and have been in Nashville since 2004.

How long have you been working Batch?

I have been at Batch for a little over a year and a half.

What's your favorite part about your job as Director of Operations?

The satisfaction that comes from bringing joy to our customers through curating products that support small business.

[Read more about our team members and their favorite products in the Meet the Batch Team series.]

What are your favorite items that we have at Batch?

Grab the Gold, Grab the Gold, Grab the Gold, Grab the Gold, Grab the Gold!

What Batch would you gift to a loved one?

The Road to Recovery Batch! [Chap is the curator of the Road to Recovery Batch! Read more about the campaign here.]

[Read more about our makers in the Meet the Maker series.]

What things do you enjoy outside of work?

Spending time with family and riding my bike.

Favorite spot in Nashville and why?

I really enjoy eating at Nashville's many vegetarian restaurants like Avo and The Wild Cow with my wife, Katherine.

[Chap with his wife, Katherine.]

Favorite movie?

Favorite movie is tie between Interstellar and Shawshank Redemption.

Have you picked up any new hobbies, skills, or habits since Covid shut-downs began?

I started to read more...

[Chap and Batch Co-Founder, Sam Davidson, at the 2019 Farm Hand Dinner hosted by the Nashville Farmers Market.]

If you could choose to do anything for a day, what would it be?

Anything that the present moment dictates...

Aside from necessities, what could you not go a day without?

Music.

What about working at Batch excites you the most?

I love the diversity of people we have at Batch.

Any interesting facts or final thoughts?

I am always on time.

[Chap with his wife, Katherine, and kids Chance, Maggie, and Joey.]

What the team has to say about Chap:

Rob: "What did we do before Chap? Stretched ourselves to the point of burnout, cussed, spent too much time tracking things down, barely made some deadlines, briefly lost our minds, and other things I'm repressing. Chap has increased the efficiency of our operations and changed the tone of our gifts. Rather than packing them hurriedly and getting the boxes on the truck, now, the warehouse crew, under Chap's leadership, thoughtfully packs customer orders and fills the boxes with good vibes. They know that each order is an opportunity to spread joy and strengthen a connection. His calm attitude and attention to detail make him a very valuable piece of our puzzle."

Sam: "Chap embodies the phrase "team player." He is always happy to lend a hand and "make it work." He seeks to uplift others and creates a great work environment for the team. He also always keeps the client experience top of mind so each Batch recipient is delighted at their delivery. Always with a smile and friendly word, he also packs a mean playlist to keep everyone groovin' on the line."

Nancy: "Chap's attention to detail and ability to see in HD is clearly Batch's secret weapon. If an order is complicated, and they can be sometimes, Chap's response is; "sure, no problem, we can do that." I think we need to get him a T-shirt with that on it. Knowing that every single box is under his supervision brings me confidence every single day."

Heather: "I am most impressed with Chap's ability to multitask on so many levels. Watching him manage the orbit of fulfillment is no small feat, and he does it with calm and precision. Not only does he ensure every Batch leaves our warehouse securely and beautifully packed, he does it while rocking out to Prince. His playlist selection is top notch, just like him!"

Caroline: "No matter what, Chap is always cheerful and ready to serve those around him. He is the prime example of servant leadership, as he is the one willing to dive head first into each project, whether it's straightforward and simple or tricky and overwhelming. He brings his best self every day, and in turn sets up each member of the team to do their best work. I am so lucky to work alongside him, and I'm thankful that he is apart of our Batch family!"

Mark: "No matter what we're working on or how busy we are, he's always got a steady hand on the wheel. And the man loves Bruce Springsteen!"

Brittany: "He is the warehouse dad! He keeps everyone in line and always has an answer to any question. Chap is always the first one to arrive and the last to leave. He puts his whole heart into his work. We would be so lost without him! Batch is so lucky to have a hard worker like Chap!"

Famous Chap sayings: "HELL YEAH", "I think it's lunch time!", "Brittany's here!", "Right on brother!", "Oh, I like that!", "We pack joy."

Grab the Gold Bar

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